Block a customer once. Checkout stops them before they pay.
Keep customers who filed a chargeback from ordering again, while everyone else checks out as usual.
On the disputed order, choose More actions › Block customer.
Example: order #1047 in Shopify admin has a Chargeback badge. More actions opens Block customer, with the customer's email, phone and shipping address checked.
Block customerExample: on their next visit, Dana types danaruiz+new@googlemail.com and 18 Harbor St #4, different from the blocked dana.ruiz@gmail.com and 18 Harbor Street, Apt 4. Checkout still shows the store's message before payment: "We can't accept this order. Please contact us if you think this is a mistake."
Someone you blocked sees your message and no order is placed. On Starter and Pro, the block log lists them. Any other customer checks out as usual.
Where Bouncely checks, and where it doesn't
Bouncely checks online checkout, before payment. Orders placed any other way go through.
Checked before paymentSomeone on your list sees your message.
- Online store checkout
- Shop Pay, Apple Pay, Google Pay and PayPal
- The cart
- Draft orders
- B2B checkout
Not checkedThese orders go through.
- Point of sale (POS)
- Subscription renewals
- Orders from other apps or marketplaces
- Edits to existing orders
Your own draft orders count too. To send one to someone on your list, unblock them first.
Built so a block list can't break your checkout
Checkout stays open.
If Bouncely can't run its check, orders go through. It can stop the people on your list, never your whole store.
Your message gives nothing away.
A blocked buyer sees only your message. It never says which detail matched.
Nobody is unblocked.
Everyone on your list stays blocked. You just can't add anyone new until you upgrade or make room.
Off stays off until you turn it on.
If someone turns blocking off in Shopify settings, Bouncely tells you and gives you a button to turn it back on.
See what a block would have stopped, and who tried since
Past orders, on every planWhen you block someone, see how many of their recent orders it would have stopped.
Block log, on Starter and ProWho on your list tried to check out, and when: the last 7 days on Starter, 90 days on Pro.
A count, on FreeHow many checkouts Bouncely stopped. Starter and Pro show who and when.
The example admin screen shows a banner saying Dana Ruiz is blocked and 2 orders from the last 60 days would have been stopped, and a Stopped at checkout list with three example entries.
Your customers' details stay private
Read how in our privacy policy.
Three plans, billed through Shopify
Free
$0
Up to 3 people
- Block from an order, a customer page or the app
- Works with Shop Pay, Apple Pay, Google Pay and PayPal
- Your own checkout message
- Past orders each block would have stopped
- A count of stopped checkouts
Starter
$4.99every 30 days
Up to 50 people
- Everything in Free
- Block log for the last 7 days: who tried to check out, and when
Pro
$9.99every 30 days
About 1,500 people
- Everything in Starter
- Import a list from a CSV file
- Block log for the last 90 days
You choose a plan in Shopify after installing. Starter and Pro start with a 14-day free trial.
Questions merchants ask first
Does it block people in my retail store?
No. Bouncely checks online checkout only, so point-of-sale orders, subscription renewals and orders from other apps go through.
Does it stop Shop Pay, Apple Pay, Google Pay and PayPal?
Yes. They're checked before payment, like the regular checkout.
What does a blocked buyer see?
Your message, before they can pay. You choose the wording in Settings.
Will Bouncely stop chargebacks?
It stops people you've blocked from ordering again online. It doesn't predict fraud or block anyone you haven't chosen.
What if someone comes back with completely new details?
Then they won't match. Bouncely catches small changes to the details you blocked, not a whole new email, phone and address.
Does it block by IP address, VPN or country?
No. Bouncely blocks specific people by email, phone, name, shipping address or customer account.
What happens if Bouncely is down?
Checkout stays open and orders go through.
Can I unblock someone?
Yes. Open them from your block list and choose Unblock, and they can check out again.
What happens when I reach my plan's limit?
You can't add anyone new until you upgrade or unblock someone. Nobody on your list is unblocked, and that holds if you move to a smaller plan too.
Start with the order that ended in a chargeback
With Bouncely it's one step: open the disputed order and choose More actions › Block customer.
Free for up to 3 people. Starter is $4.99 and Pro $9.99 every 30 days, each with a 14-day free trial.